After completing the initial processes of registration of complaint, issuing notices to parties concerned, receiving statement of averments of the respondents on the complaint, opportunity for personal deposition of complainant and respondent is given.
If the Ombudsman is satisfied that, in any matter mentioned in the matter complaint filed before the Ombudsman, investigation by any police officer or other Government Officers or any technical experts is necessary, that may be subjected to the investigation by police officer or other Government officers or any technical experts, as the case may be, and the investigation report so received may be considered for the disposal of the complaint. Ombudsman may visit the building, office or place involved in or connected with the complaint as part of the investigation.
After the deposition of the parties concerned and examining the documents produced and the evidence adduced by them, the Ombudsman may consider and dispose of complaints other than those involving criminal offences, in the following manner, -
(i) Award of compensation, to citizen in case of loss or grievance;
(ii)Order the recovery of loss caused to the Local Self Government Institution from the person responsible;
(iii)Order the supply of omission or rectification of defects due to inaction;
(iv)Order the recovery of loss from the accused failing which, order realisation through Revenue Recovery Proceedings;
(v) Order other necessary remedial measures considering the facts and circumstances of the case.
Where the Ombudsman finds that the procedure or practice regarding the administration of Local Self Government Institution gives room for complaint, it may give suggestions to the Government or Local Self Government Institutions relating to the measure for avoiding the recurrence of such complaint.
All the persons concerned are liable to enforce the orders of Ombudsman and action may be taken by the Ombudsman against those who make default in it.
Where the Ombudsman finds that the allegation contained in a complaint is without any substance or trivial in nature it may by order direct the complainant to pay to opposite party so much of the amount specified in the order by way of cost.
The copy of the final disposal of the complaints before the Ombudsman shall be given to each party to the complaint within one month from the date of disposal. The Orders issued by the Ombudsman shall bear the signature and office seal of the Ombudsman and in the cases where copies of the said Orders are issued the shall bear the signature and office seal of the Secretary.
Writ Petition may be filed before the Hon’ble High Court, challenging the Orders of the Ombudsman.